Privacy Policy – Nichol Stark Coaching

Last updated: April 2026

The work I do is deeply personal. I honour that by treating your information with care, respect, and confidentiality.

This Privacy Policy applies to both our website and the services we provide, including coaching and support sessions.

1. Overview

Nichol Kathryn Stark, trading as Nichol Stark Coaching (ABN 96 157 371 004), is committed to protecting your privacy and handling your personal information with care, respect, and transparency.

This Privacy Policy explains how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This applies to all information collected through:

  • our website (nicholstark.com.au)
  • coaching sessions (online or phone)
  • enquiries, bookings, and forms
  • email, social media, and other communications

2. What Personal Information We Collect

We may collect personal information that is reasonably necessary to provide our services, including:

General information:

  • your name
  • email address and contact details
  • billing and payment information (via secure third-party providers)
  • your preferences, goals, and areas of interest
  • communication history with us

Coaching-related information:

Due to the nature of our work, you may choose to share:

  • personal experiences and life circumstances
  • emotional, mental, and behavioural patterns
  • career, business, or life direction information
  • wellbeing-related insights

This information may be considered sensitive information under Australian law.

Website and technical data:

  • IP address and browser information
  • device and usage data
  • cookies and analytics (e.g. Google Analytics)
  • pages visited and interaction behaviour

3. Sensitive Information

Because of the depth of coaching and support provided, we may collect sensitive information, including:

  • health or wellbeing-related information
  • emotional and psychological experiences
  • personal beliefs or life circumstances

We will only collect and use this information:

  • with your consent, and
  • where it is reasonably necessary to provide our services

We treat this information with a higher level of care and confidentiality.

4. How We Collect Your Information

We collect personal information in a few different ways:

  • directly from you (forms, bookings, emails, sessions)
  • through our website (cookies, analytics tools)
  • via third-party platforms (e.g. booking systems, payment processors)

We only collect what we need — nothing excessive, nothing unnecessary.

5. Why We Collect Your Information

We collect, hold, and use your information to:

  • provide coaching, support, and services
  • communicate with you (appointments, follow-ups, support)
  • manage bookings, payments, and administration
  • improve our website, content, and services
  • send newsletters or updates (only if you’ve opted in)
  • meet legal and regulatory obligations

6. Disclosure of Personal Information

We may share your information with trusted third parties where required, including:

  • payment processors (e.g. Stripe, PayPal)
  • booking and CRM systems (e.g. Acuity, Dubsado or similar)
  • IT and website service providers
  • marketing and analytics providers (e.g. Google Analytics)
  • professional advisors (e.g. accountants, legal advisors)

Some of these providers may store data outside Australia.

Where this occurs, we take reasonable steps to ensure your information is handled securely. However, you acknowledge that overseas providers may not be subject to Australian privacy laws.

7. Your Rights & Choices

You have the right to:

Access your information

You can request a copy of the personal information we hold about you.

Correct your information

If something is inaccurate or outdated, we will update it.

Withdraw consent

You can opt out of communications or withdraw consent at any time.

Remain anonymous (where possible)

You may choose not to provide certain information, though this may impact our ability to support you.

Make a complaint

If you have concerns, you can contact us directly. If unresolved, you may contact the Office of the Australian Information Commissioner (OAIC).

8. Storage & Security

We take reasonable steps to protect your information from:

  • misuse
  • loss
  • unauthorised access
  • disclosure or alteration

This includes secure systems, password protection, and limiting access to only what is necessary.

That said, no system is 100% secure — and sharing information online always carries some risk.

9. Cookies & Analytics

Our website uses cookies and similar technologies to:

  • understand how visitors use the site
  • improve user experience
  • support marketing and advertising

This may include tools like Google Analytics.

You can control cookies through your browser settings.

10. Links to Other Websites

Our website may contain links to external sites.

We are not responsible for the privacy practices of those websites. We encourage you to review their policies separately.

11. Changes to This Policy

We may update this Privacy Policy from time to time.

The most current version will always be available on our website.

12. Contact Us

If you have any questions, concerns, or requests, you can contact:

Nichol Stark Coaching

nichol@nicholstark.com.au

This is a space where you are safe to be seen, heard, and supported — and that extends to how your information is held.